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Refund and Returns Policy

White Mountains Solar’s Return & Refund Policy

Thank you for shopping at White Mountains Solar. In the case that you are not entirely satisfied

with your purchase, we would like to help.

To instigate the return, refund, or exchange process, follow the steps below.

Returns

Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product. All returns are subject to a 15% restocking fee.

For an eligible return the item must be in the same condition in which you received it- including

all original packaging and with the tag intact. You must also have the receipt or proof of purchase.

Used items, damaged items, cut wire and cable, special order items, custom built items, clearance items, and custom built D.I.Y. Kits are non-returnable.

We are unable to accept returns without the original packaging or proof of purchase.

Refunds

Upon returning the item, our staff will inspect the product to determine whether it is in a condition worthy of return and a refund. Once received, we will notify you of the state of your return and the status of its inspection.

If the item is approved for return, we will initiate the refund process. A refund will be credited to the original credit card/ payment method used for the purchase.

Your account will be credited within 10 business days.

Exchanges

Should you wish to exchange your item for another product or store credit, the amount of the original purchase can be used for the exchange.

If the item being exchanged is of greater value than the original purchase, you will need to pay

the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account.

Contact Us

Should you need to contact White Mountains Solar directly,

you can reach us at 928-251-0114

or visit our website

www.wmsolaraz.com

For in person help, please visit us at our store 1801 E.

Deuce of Clubs Show Low, AZ 85901.

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